Support

We're here to help. Most questions are answered below; for anything else, email us.

Contact our support team:

We typically reply within 1–2 business days. Please include your username and a description of the issue.

Account & sign-in

Forgot your password? Use the "Forgot password" link on the sign-in screen to receive a reset email (you'll need a verified email on file).
Two-factor authentication: you can enable or reset 2FA from your profile settings.
Close your account: you can export your data and close your account at any time from your profile settings.

Premium membership is $10/month with a 30-day free trial. It includes computer analysis of every match, tournament and league entry, monthly Battle Bucks, and a premium badge.
Cancel anytime from the billing portal in your account settings; you keep premium until the end of your current period.
Billing questions or a charge you don't recognize? Email admin@backgammonbattles.com with the date and amount and we'll help promptly. Payments are processed securely by Stripe; charges appear on your statement as Backgammon Battles.

Battle Bucks (BB) are an in-app currency used to enter tournaments and friend challenges. They have no cash value and cannot be withdrawn or exchanged for money.
You can top up your balance from the dashboard ("Recharge"). Purchases are final; reach out if a top-up didn't appear and we'll investigate.

Every dice roll is generated on the server from a cryptographically secure source, independent of any player's device, and every game's full move history is recorded and replayable.
If a match behaved unexpectedly, email us your username and the approximate time and we'll review the game record.