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Help Center

Quick answers first; a human is one email away if you need more.

How do guest games work?

Tap Play as Guest and you are in a game in seconds, no signup. Guests get 5 free games and 20 Battle Bucks. Create a free account any time and your rating, stats, and Battle Bucks carry over exactly as they are.

What happens when my 5 guest games are used up?

You will be asked to create a free account to keep playing. Everything you earned as a guest is preserved when you register; nothing resets. Without an account, guest progress eventually expires.

What are Battle Bucks?

The in-app currency used to enter premium tournaments and friend challenges. Battle Bucks have no cash value and can never be withdrawn or exchanged for money. New guests get 20 free; founding accounts get 100.

What is the founding-player offer?

The first 300 accounts get 100 Battle Bucks plus 30 days of Premium, applied automatically at signup while spots remain. One per person.

What is Ladder Hour?

The nightly window at 8 PM Eastern when the most players are online, so matches pair fastest. Turn on the reminder in the app and we will email you before it starts (verified email required).

How does the rating work?

Every ranked match updates your rating based on results against the whole field. Dice add short-term noise, so the rating is designed to settle over many games and reward consistent decisions. Practice games against the bot never affect it.

What is the game analysis, and is it free?

After a match, the engine reviews it move by move and shows your errors and better plays. Every player gets analysis; Premium adds the deepest move-by-move detail. It is the fastest way to improve, which is the point of the whole site.

Are the dice fair?

Yes, and you do not have to trust us: rolls are generated server-side from a cryptographically secure source, seeds are committed before play, and every game is replayable. Full explanation: how our provably fair dice work.

How do I change my username or password?

Username: Profile, then Preferences, then Username. Password: use Forgot Password on the sign-in screen (reset links go to verified emails). You can also sign in with Google or Apple and skip passwords entirely.

How do tournaments work?

Bracketed knockouts: enter from the Tournaments tab, play your pairing each round, winner advances. Entry uses Battle Bucks (many events are free), prizes are Battle Bucks and trophies. Tournaments require a free account.

I found a bug or something looks stuck. What do I do?

Check system status first. Then email support@backgammonbattles.com with what happened and roughly when; the full game history lets us reconstruct almost anything.

Still stuck?

Email support@backgammonbattles.com. A human replies, usually within 24 hours. Or ask in the Discord.

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